Brand New Current Profiler "WriteConfig" issue

Hello,

I have just received two brand new Aquadopp Current Profilers, but am having some configuration issues with one of them.

I do have two identical profilers here and have successfully set up one which has been sent off and deployed.  I have been trying to set up the other on using the same computer and communication cables.  I have also tried to communicate with the profiler on battery and also with an external power source.

I am able to communicate to the profiler, but the “WriteConfig” is failing causing the error.  I was successful in updating the firmware to 3.32 and I am using the latest version of the AquaPro software version 1.34.

Again I am able to connect from both “Communication>Connect” and from “Communication>Terminal Emulater” then hitting “Send Break” which tells me the firmware currently installed (3.32).

I can also use “Deployment>Planning>Load From Instrument” and get the current settings, but if I make a change and hit “Upload” I get an error which reads as follows;

“Command Failed! (WriteConfig)  Acknowledge not received. The configuration may be invalid.  Please check your configuration parameters.  This could also be due to a low RTC battery condition.  Please recharge for 12 hours”

I hit “OK” and subsequent error message reads “Unable to write configuration”.

Despite the error message I am sure my configuration parameters are fine because I used the same ones on the other profiler with no issues, I am also sure that the battery is fully charged, because I swapped it with the other meter which had no issues with the same battery, and I also get the same error message when using an external power supply.

I did check that the appropriate power was getting to the circuit board, but did not go any further as I have no drawings to reference.

Any help would be greatly appreciated.

Hello Tom,

This very likely is due to a low RTC battery condition. Please note that the RTC battery is the real-time clock backup battery and not the main battery. Recharging for 12 hours should fix this.

Best regards,
Oistein